VICROADS
Multiple projects and initiatives to improve the online experience of licensing and registration services offered by Vicroads.
|
Ongoing (long-term projects)
|
|
|
Multiple projects and initiatives to improve the online experience of licensing and registration services offered by Vicroads.
|
Ongoing (long-term projects)
|
|
|
PAIN POINT
The 'Transaction type' field opens a long dropdown with an overwhelming number of options for customers to select from. |
SOLUTION
By separating the field into 'Transaction category' and 'Transaction type', we could display a shorter list of transaction types depending on the category selected. |
PAIN POINT
The start and end date are entered independently, but an error is thrown if these two dates are more than 3 months apart. |
SOLUTION
The ideal solution was to remove the 3 month date range restriction, but this could not be done due to technical limitations. The workaround designed was to have a dropdown with every quarter from the past two years, with quarterly date ranges, as the system cannot retrieve transactions from beyond two years. |
CONCEPTUAL DESIGNS
Brainstormed ideas visually - early in the project to bring the business case to life, and later in the project to account for the new scope due to reduction and changes. |
DISCOVERY
Worked with the service designer on user research - including workshops, data gathering, synthesis, problem definition, personas, journey mapping, etc. |
WIREFRAMES / PROTOTYPES
Took research insights and iteratively designed wireframes from low fidelity to high fidelity. Based them on design principles, best practices and competitor comparisons. |
UI DESIGN
Used Figma to design build-ready screens using the design system, components/variants, autolayout and WCAG 2.1 AA accessibility guidelines |
PROOF OF CONCEPT
Worked on a PoC over a 2 week period after a decision was made to reduce the scope. This was a fast-paced and collaborative process to create a working prototype. |
STAKEHOLDER PRESENTATIONS
Presented our persona, journey map and part of the demo of our proof of concept to Vicroads executives (including the CEO) and State representatives. |